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Platform staff
You keep the marketplace running: suppliers onboarded and honest, the catalogue clean, stuck orders moving, disputes settled and commission collected. You don't buy or sell; you make sure both sides can.
What each role looks after
| Role | Owns | Typical day |
|---|---|---|
| Ops | Orders and the supplier pipeline | Chases late confirmations and unanswered corrections, moves leads to contract, watches connections |
| Catalogue | Master data | Works the merge queue, reviews new products, sends fix requests, maintains category schemas |
| Finance | Money | Runs and approves the monthly settlement, confirms commission payments, follows overdue invoices, reviews leakage |
| Support | Users | Answers tickets, uses read-only "view as" to see what the user sees |
| Admin | The platform | Settings, staff roles, contract rates; the second approver for sensitive changes |
Where you touch the flow
What needs you
| Signal | Who | Read |
|---|---|---|
| A confirmation past its deadline | Ops | Purchase orders |
| A correction nobody answered | Ops | Corrections |
| A dispute awaiting a mediator | Ops | Disputes |
| A new supplier application | Ops | Onboarding |
| Merge candidates waiting | Catalogue | The catalogue |
| Month end | Finance, plus a second approver | Commission |
| A proposal waiting for a second admin | Admin (not the proposer) | Trust |
| A leakage case | Finance or Ops | Trust |