5 · Delivery and pickup

Who acts: the supplier: warehouse staff prepare, drivers deliver. Starts with: a paid order, or one set to pay on delivery. Ends with: goods handed to the buyer, on site or at the counter.

Two ways to hand over

	Delivery	Pickup
Where	The buyer's site	The supplier's branch or pickup point
Who moves the goods	The supplier's driver	The buyer, or someone they send
Proof	Delivery note and the receiver's name	A pickup code the buyer shows at the counter
Fee	The supplier's delivery terms, by zone and order size	None

Delivery fees come from each supplier's own terms: zones they serve, a fee per zone, and often free delivery over an amount. The buyer sees the fee before ordering.

The steps

1. Preparing. The supplier picks and packs the order.
2. Dispatched (delivery) or ready for pickup. The buyer is told the driver and time window, or gets the pickup code.
3. Delivered or picked up. The handover is recorded with who received it.

A supplier can dispatch part of an order when some lines are ready before others.

Statuses you will see

Preparing → Dispatched or Ready for pickup → Delivered or Picked up

How it ends

Handover always leads to the same next step: the buyer checks the goods and signs the receipt, in step 6. The order shows Receipt pending sign-off until they do.

The pickup code belongs to the buyer

The supplier never sees the code. The buyer shows it at the counter, and the supplier enters it to prove the right person collected the goods.